Privacy Policy

Privacy Policy / Terms / Cancellation Policy

Privacy Policy

This Privacy Policy explains how GetDriver gathers and uses Users data when they visit LingoTaxi.com.

Website Visitors

Like most website operators, GetDriver collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. GetDriver purpose in collecting non-personally identifying information is to better understand how GetDriver visitors use its website.

GetDriver also collects potentially personally-identifying information like Internet Protocol (IP) addresses. GetDriver does not use such information to identify its visitors, however, and does not disclose such information, other than under the same circumstances that it uses and discloses personally-identifying information, as described below.

Gathering of Personally-Identifying Information

Certain visitors to GetDriver’s websites choose to interact with GetDriver in ways that require GetDriver to gather personally-identifying information. The amount and type of information that GetDriver gathers depends on the nature of the interaction. For example, we ask visitors who use our online reservation form to provide their name, phone number and email address. In each case, GetDriver collects such information only as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with GetDriver. GetDriver does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information

GetDriver will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

If you are a registered customer of GetDriver and have supplied your email address, GetDriver may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with GetDriver and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum.

GetDriver takes all measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.

Aggregated Statistics

GetDriver collects statistics about the behavior of visitors to its websites with Google Analytics.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. GetDriver uses cookies to help identify and track visitors, their usage of stlsuad.com website, and their website access preferences. Stlsuad.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using GetDriver’s websites, with the drawback that certain features of GetDriver’s websites may not function properly without the aid of cookies.

Privacy Policy Changes

Although most changes are likely to be minor, GetDriver may change its Privacy Policy from time to time, and in GetDriver sole discretion. GetDriver encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Terms and conditions

1. Contractual Relationship

1.1 The following Terms and Conditions of GetDriver, 4282 Casa Brazilia Dr, St. Louis, MO 63129 (hereinafter: “GetDriver”) apply to all contracts and services between GetDriver and their customers. Any conflicting Terms and Conditions (hereinafter: “Terms”) of the customer will be expressly contradicted. Please read these Terms carefully before accessing or using the services. In these Terms, the words “including” and “include” mean “including, but not limited to.” Your access and use of the services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and GetDriver. If you do not agree to these Terms, you may not access or use the services. GetDriver may immediately terminate these Terms or any services with respect to you, or generally cease offering or deny access to the services or any portion thereof, at any time for any reason.

1.2 GetDriver uses Google Analytics (GA), a web analytics tool. GA uses “cookies”, which are text files placed on your computer, to help the website analyze how users use our website. For more information, please read our privacy policy. Most importantly: we will not sell, trade, give, etc., the reservation information that we collect during your reservation to any third party, without your express permission. The personal data we collect (name, phone number, e-mail address) will be used solely for transfer purposes.

1.3 The services constitute a technology platform that enables users of GetDriver applications or websites provided as part of the services to arrange and schedule transportation and/or logistics services with third party providers of such services, including independent third party transportation providers and third party logistics providers under agreement with GetDriver or certain of GetDriver affiliates. Unless otherwise agreed by GetDriver in a separate written agreement with you, the services are made available solely for your personal, noncommercial use. You acknowledge that GetDriver does not necessarily provide transportation or logistics services or functions as a transportation carrier.

2. Services

2.1 The content of the accepted transfer contract between GetDriver and the customer (date, pick-up time, route, passenger details, amount of passengers, transfer price) are taken from the details in the binding reservation confirmation provided by GetDriver. Additional requests and/or information, such as, additional baby- or booster seats, meeting points, deviating from the initial route, are also to be confirmed directly to the customer by GetDriver.

2.2 If children under the age of thirteen (13) years are being transported, it is the customer’s responsibility, when making a reservation, to add how many children will be traveling and what age they are, and to arrange for respective baby/booster seats either themselves or order this additional service through GetDriver. In the reservation form, an option has been added that allows the customer to add the amount of children traveling with them as well as their age in order for GetDriver to specify the specific baby/booster seat needed for the transfer. GetDriver will send a booking confirmation to the customer listing the extra services requested. If this information is not given at the time of booking, transport cannot be guaranteed, and the rules stipulated in 5.2 will be enforced.

2.3 The confirmed transfer price includes one (1) piece of luggage (excluding ski bags, golf bags, diving bags, bicycle cases and animal boxes/cages) per person. Undeclared excess baggage or animal transportation boxes will be only accepted if there is enough space available in the vehicle and if informed in advance. If this information is not given at the time of booking, transport cannot be guaranteed, and the rules stipulated in 5.2 will be enforced.

2.4 Any unscheduled delays on behalf of GetDriver (e.g. traffic conditions, road works or weather conditions) may result in extended waiting times for the customer. All communication regarding adjusted pick-up times is to be done directly between the customer and GetDriver.

2.5 By finalizing a reservation, the customer agrees to be able to receive electronic communication (e-mail) in order to provide the necessary information and communication of the service.

3. Fares

3.1 The price indicated on the reservation confirmation received from GetDriver is binding, as long as the transfer is carried out as booked. The final transfer price, including optional extra charges (accompanying services) will be charged to the given selected method of payment at time of reservation: (i) cash directly to the driver at the end of each single transfer, or by credit card, PayPal, (see 3.2).

3.2 Credit card payments are processed via a secure server using the 3rd party providers PayPal and Square (Point of Sale). Please note that credit card, PayPal payments have to be done minimum six (6) hours in advance of the pick-up time, before the actual transfer is provided. These payments will be automatically charged with an additional +2.5% processing fee and issued in US Dollar. GetDriver offers its customers to change the currency of the invoice for PayPal, credit card transactions to US Dollar on request. Inability to process the payment in advance will result in the automatic cancellation of a reservation. Clients can, through communication with GetDriver by telephone or e-mail, alter their payment method to cash payment, if applicable, up to four (4) hours before the pick-up time.

4. Parking/Waiting Time and No-Show Regulations

4.1 For all transfers booked, GetDriver will allow a parking/waiting time of 1 (one) hour for pick-up at the airport, thirty (30) minutes for pick-up at a train station, fifteen (15) minutes at a port terminal and ten (10) minutes for pick-up at a hotel or address free of charge. The airport waiting time begins fifteen (15) minutes after the official landing time indicated by the airport authority. The train station, port terminal and hotel or address pick-up parking/waiting time begins at the moment in time indicated in the reservation confirmation. In case the actual arrival time of an airplane, train or other means of transportation is earlier than the scheduled arriving time, the client is required to wait for the driver.

4.2 If the client does not show up at the predetermined pick-up time and/or meeting point, and contact cannot be established personally, via telephone or e-mail within the waiting time (4.1), and, the client did not inform GetDriver, either in writing or via telephone, about the delay, the customer has to reimburse the full transfer cost (100%) as a no-show fee.

4.3 If the client contacts GetDriver by telephone or e-mail within the free of charge parking/waiting period and requests that he/she would like to continue with the booked transfer, additional fees apply after the free of charge waiting period comes to an end (see 4.4) The additional fees have to be paid in cash directly to the driver.

4.4 In case the parking/waiting time exceeds the allowed waiting time of 1 (one) hour for pick-up at the airport, thirty (30) minutes for pick-up at train station, fifteen (15) minutes for pick-up at a port terminal or ten (10) minutes for pick-up at a hotel or address, the additional charge is equal to the fare of chauffeur service for the respective vehicle class. Additional waiting time fees will be calculated by intervals of thirty (30) minutes.

5. Changes and Cancellation

5.1 A reservation may only be altered or canceled after consulting with our customer service. Cancellations or changes must be notified to us minimum twenty-four (24) hours prior to the actual pick-up time. This can be done by e-mail or telephone.

5.2 Regarding the reservation of GetDriver services with a value below 100 USD, for cancellation less than six (6) hours before the transfer pick-up time, the client will be charged with 100% of the transfer fare as cancellation fee. In case of incomplete reservation details provided by the customer, the GetDriver chauffeur has the right to refuse to transport the customers if the security of the passengers cannot be warranted for (e.g. excess luggage not declared upon booking, no baby/booster seat booked, etc.). In this case, the client will be charged with 100% of the transfer fare as cancellation fee. Except are changes or cancellations due to force majeure as stipulated under 6.1.

5.3 The GetDriver Chauffeur Service is subject to a minimum amount of hours of rent per vehicle. In case a customer uses less hours of service than initially reserved, 70% of the hours a vehicle has been reserved will be charged. For example, if a customer books 10 hours of chauffeur service, but utilizes only 3 hours of service, the customer will be charged with 7 hours of chauffeur service, and the remaining 3 hours will be refunded. The minimum amount is fixed; hence if a customer books 2 hours of e.g. Economy Class chauffeur service, but utilizes only 1 hour of service, the full 2 hours will be charged.

6. Force Majeure and Liability

6.1 Neither party shall be liable to the other for any default due to any Act of God, war or other hostilities, strike (other than between the affected party and its employees), lockout, natural disaster, fire, or other event beyond the reasonable control of either party similar in nature or effect to the examples given. If either party is affected by force majeure, it shall immediately notify the other party in writing of the conditions constituting force majeure and shall keep that party fully informed of their continuance and of any relevant change of circumstances whilst such force majeure continues. The party affected by force majeure shall take all reasonable steps available to minimise its effects on the performance of its obligations under this contract.

6.2 GetDriver shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services, even if GetDriver has been advised of the possibility of such damages. GetDriver shall not be liable for any damages, liability or losses arising out of your use of, especially costs associated with missed connections, especially with air and train travel, or reliance on the services or your inability to access or use the services. GetDriver shall not be liable for delay or failure in performance resulting from causes beyond GetDriver reasonable control.

6.3 The exclusion and limitation of liability shall not apply in cases, when, in accordance with local law, there was assumption of warranty and fraudulent concealment of a defect.

Cancellation policy?


  • Transfers: Minimum 6 hours before actual pick-up time: 100% refund
  • Tours: Minimum 1 week before actual pick-up time: 100% refund

You can cancel your reservation at any time by providing your reservation ID to our dispatcher service by telephone, chat or e-mail. Please note that cancellations are only valid after you have received a cancellation confirmation by e-mail from our team.

Conditions regarding Cancellation

(From our terms and conditions:)

5.1 A reservation may only be altered or canceled after consulting with our customer service. Cancellations or changes must be notified to us minimum twenty-four (24) hours prior to the actual pick-up time. This can be done by e-mail or telephone.

5.2 Regarding the reservation of GetDriver services with a value below 100 USD, for cancellation less than six (6) hours before the transfer pick-up time, the client will be charged with 100% of the transfer fare as cancellation fee. In case of incomplete reservation details provided by the customer, the GetDriver chauffeur has the right to refuse to transport the customers if the security of the passengers cannot be warranted for (e.g. excess luggage not declared upon booking, no baby/booster seat booked, etc.). In this case, the client will be charged with 100% of the transfer fare as cancellation fee. Except are changes or cancellations due to force majeure as stipulated under 6.1.

5.3 The GetDriver Chauffeur Service is subject to a minimum amount of hours of rent per vehicle. In case a customer uses less hours of service than initially reserved, 70% of the hours a vehicle has been reserved will be charged. For example, if a customer books 10 hours of chauffeur service, but utilizes only 3 hours of service, the customer will be charged with 7 hours of chauffeur service, and the remaining 3 hours will be refunded. The minimum amount is fixed; hence if a customer books 2 hours of e.g. Economy Class chauffeur service, but utilizes only 1 hour of service, the full 2 hours will be charged.

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